A disgruntled transit rider has been extremely unhappy with the newest cityLINK bus program implemented by Lethbridge Transit. Faye Cutforth says she has experienced rides that took over 90 minutes compared to the previous system that only took 30 minutes for a ride. Cutforth says she has a daughter with asperger’s and says she can’t afford to leave her at home any longer than she has to. She also lives with her mother, and her mother and daughter are both afraid to take transit now due to the changes with cityLINK. Cutforth adds that she wants Lethbridge Transit to change the program back to how it once was.
“The buses we used to take before, they were just 23 and 24. That was it and it was so much easier. I think that the city really needs to look it over good. I don’t think they ride the bus. Some of the ones there, they need to try it this time around and see what our problem is. I really think that they would do well just to change it back.”
Bridge City News reached out to the City of Lethbridge regarding this matter, and they responded to us in an email saying they don’t have the resources to address individual riders concerns through media interviews, but they do have customer service reps available at 311 that can walk through the riders concerns and connect them with resources to help get them plan their trip.