National safety telecommunicators week recognizes 911 dispatchers

From this Monday through Saturday, the National Public Safety Telecommunicators Week is being celebrated. With hundreds of calls per day announcing emergencies through 911, a group of highly trained Emergency Communications Officers performs this important task. The skill and composure of the Public Safety Communications Center (PSCC), while gathering information to request intervention from the appropriate agency, allows many families to be heard and assisted promptly. Joel McDonald, Deputy Chief at the Public Safety Communications Centre, talks about the work PSCC offers to different communities.

The officials say the main calls PSCC receives are vehicle collisions, open fires, and issues requiring police involvement.

Heidi Echavarria

Heidi was born in Bogota, Colombia and lived there until she was 18, then she moved to Caracas, Venezuela where she finished her bachelor's degree in journalism. Since 2010 she covered political issues related to the government of former president Hugo Chávez and his political opponents, management, death and transition to a new government. Likewise, Heidi did research, wrote chronicles, reports and news in the social, community, and cultural areas. In 2019, Heidi, along with her husband and three children, moved to Aurora, Ontario where she worked at Teen Challenge Canada. In September 2023, she moved to Lethbridge, Alberta. Heidi also has a diploma in Addictions and Community Health. In 2024, she joined at Bridge City News team as a Video Journalist to produce a wide range of stories including those which are faith based glorifying Jesus Christ.

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